Effective Date: December 27, 2024
At Syd ITsolutions, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal data when you use our IT services and solutions, as well as your rights regarding your personal data. Please read this Privacy Notice carefully to understand our views and practices regarding your personal data.
- Who We Are Syd ITsolutions is an IT services company based in the United Kingdom. We offer IT support, consultancy, and solutions to businesses and individuals. For the purposes of data protection law, we are the “data controller” of your personal data.
- Information We Collect We collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, company name, and job title.
- Technical Data: IP addresses, browser types, operating system details, and usage data related to the use of our website or services.
- Service Data: Information related to the services we provide, such as customer support queries, system performance, and usage logs.
- How We Collect Your Information We collect personal data from the following sources:
- Direct interactions: You provide us with your personal data by filling in forms, contacting us via email, phone, or through our website.
- Automated technologies: When you use our website, we may collect data through cookies and other tracking technologies to enhance user experience.
- Why We Process Your Data We use your personal data for the following purposes:
- To Provide Services: To deliver IT solutions, support, and consultancy services.
- To Communicate with You: To respond to inquiries, provide updates on services, or notify you about any changes to our offerings.
- To Improve Our Services: To monitor and improve the performance of our services and website.
- Legal Obligations: To comply with any legal or regulatory requirements, including keeping records for tax or accounting purposes.
- Lawful Basis for Processing We process your personal data under the following lawful bases:
- Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing services and support).
- Consent: In some cases, we may ask for your consent to process your personal data (e.g., for marketing purposes).
- Legal Obligation: Processing is necessary to comply with legal obligations to which we are subject.
- How We Share Your Data We may share your personal data with trusted third-party service providers who assist us in operating our business and providing services to you. These third parties are contractually obligated to protect your data and use it only for the purposes for which it was provided.
We will never sell or rent your personal data to third parties.
- Data Retention We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your personal data will be securely deleted or anonymized.
- Security of Your Data We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we take steps to safeguard your data, no system can be entirely secure, and we cannot guarantee the absolute security of your personal data.
- Your Rights Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to request that we transfer your personal data to another organization, where applicable.
- Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.
If you wish to exercise any of these rights, please contact us using the details below.
- Cookies Our website uses cookies to enhance user experience. Cookies are small text files stored on your device to remember your preferences and track your activity. You can control cookies through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy on our website.
- International Transfers We do not transfer your personal data outside of the United Kingdom. If we were to do so in the future, we would ensure that appropriate safeguards are in place to protect your data.
- Updates to This Privacy Notice We may update this Privacy Notice from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your personal data.
- Contact Us If you have any questions or concerns about this Privacy Notice or how we handle your personal data, or if you wish to exercise any of your rights, please contact us by using the contact form on the ‘contact us’ page.